Group 1 Technical Services Contact Information
Technical Support
The goal of our Technical Support department is to assist our customers with the use of our software by answering questions and resolving problems specifically related to the software. Some of the reasons that customers contact us include getting answers to questions about:
- Product-related issues,
- Help with accessing our Group 1 Technical Support Web Site
If you have questions about these, or any other technical support–related issue for which you think we may be able to help, please contact us using any of these methods:
Phone/Email — All products (except Sagent Data Flow)
- North America
- Phone — US: 800–367–6950, Outside US: 301–731–2316
Email — pbbi.support@pb.com
Technical Support Phone Menu — Support Phone Menu
Phone/Email — Sagent Data Flow
- North America
- Phone — 800–367–6950, options 1–3
Email — pbbi.support@pb.com - Africa, Europe and the Middle East
- Phone — +44 (0) 1923 27 91 04
Email — pbbi.support@pb.com - Asia-Pacific except Japan)
- Phone — +65 63 25 17 60
Email — pbbi.support@pb.com - Austria, Eastern Europe, Germany and Switzerland
- Phone — +49 (0) 89 46 23 87 55
Email — pbbi.support@pb.com - France
- Phone — +33 (0) 1 39 10 17 43
Email — pbbi.support@pb.com - Japan
- Phone — +81 (0) 35 46 86 88 1
Email — pbbi.support@pb.com - South America
- Phone — 301–731–2316
Email — pbbi.support@pb.com
Product Distribution Services (PDS)
PDS has multiple roles within Group 1, including managing product shipments via media and Internet delivery and coordinating the product Beta Test Program. Customers have contacted us to get answers to questions about:
- Lost or missing product shipments
- Participating in our Beta Test Program
If you have questions about these, or any other product distribution services–related issue for which you think we may be able to help, please contact us using any of these methods:
Email — pds@g1.com
Phone — US: 800–367–6950, Outside US: 301–731–2316
Fax — 301–918–0722
Sales
Do you have a question about a new product that you’re interested in? Not sure who your Sales Executive is? Use these methods to contact our sales department to get answers to all of your sales-related questions:
Email — info@g1.com
Phone — US: 800–413–6783, Outside US: 301–731–2316
Fax — 301–918–0464
Group 1 University
Group 1 University is standing by to help you with all your product education needs. Here are just a few of the reasons why customers contact us:
- Registering for classes,
- Information about Public Seminars and On-Site Seminars, and
- Advanced and Generic Industry Courses.
If you have questions about these or any other education–related matters, please use one of the contact methods below to get in touch with us:
Email — education@g1.com
Phone — US: 800–859–4133, Outside US: 301–731–2316
Fax — 301–918–0735
Documentation
Our Documentation department is constantly working to bring you the most comprehensive and up–to–date product documentation possible. Contact us to get answers to your questions about:
- Group 1 Publications,
- Online Documentation,
- Participating in Documentation Review/Evaluation, and
- Purchasing Documentation.
If you have questions about these or any other documentation–related matters, please contact us using one of the methods below:
Email — documentation@g1.com
Phone — US: 800–859–4133, Outside US: 301–731–2316
Fax — 301–918–0735
Customer Information Management
At Group 1, we know that effective communication with our customers is key to providing you with an exceptional customer experience. Much of the information we provide is specifically tailored for our customers based on the products they own. Some reasons that customers have contacted us include getting answers to questions about:
- Problems accessing your List Services account on our Technical Support Web Site, and
- Any (non product—specific) problems related to your experience on our Technical Support Web Site.
If you have questions about these, or any other Customer Information Management-related issue for which you think we may be able to help, please contact us using any of these methods:
Email — pbbi.support@pb.com
Phone — US: 800–859–4133, Outside US: 301–731–2316
Fax — 301–918–0492
Professional Services
Group 1’s Professional Services department provides post–sales support for customers who wish to further enhance their Group 1 products.
If you have questions about these, or any other Professional Services–related issue for which you think we may be able to help, please contact us using any of these methods:
Email — professional_services@g1.com
Phone — US: 800–859–4133, Outside US: 301–731–2316
Fax — 301–683–6717
PreSales Support
The PreSales Support team is standing ready to provide help with Group 1’s prospects, current customers, account representatives and all other internal departments within Group1. Contact our PreSales Support department if you have questions about:
- Product needs assessments,
- Group 1 product skills,
- Platform and 3rd–party application knowledge, and
- Solution architecture design recommendation.
If you have questions about these, or any other issue for which you think PreSales Support may be able to help, please contact us using any of these methods:
Email — presales@g1.com
Phone — US: 800–859–4133, Outside US: 301–731–2316
Fax — 301–918–0464
Maintenance/Renewals
Our dedicated staff works hard to assist you with your product maintenance and product renewals–related questions. Customers have contacted us to ask questions about:
- Specific billing–related questions
- Renewing their product maintenance agreements
If you have questions about these, or any other issue for which you think the Maintenance/Renewals staff may be able to help, please contact us using any of these methods:
Email — corp_maintenance@g1.com
Phone — US: 800–367–6950, Outside US: 301–731–2316
Fax — 301–683–6500